Terms of Service

1Who we are

PROPi (propi.in, the PROPi app and the PROPi WhatsApp assistant on 98199 60000) is operated by Mumbai Property Exchange, Mumbai, Maharashtra ("PROPi", "we", "us"). MahaRERA agent registration A51800043517.

PROPi is a business service provider and technology platform for real-estate professionals. We are an intermediary under the Information Technology Act, 2000. We are not a party to any deal between members, we do not act as anyone's agent in those deals, and we take no share of brokerage on them.

2Who may use PROPi

You must be 18 or older and a real-estate professional — a property advisor, a developer, or a developer's authorised sales representative. By registering you accept these Terms and our Privacy Policy. Your acceptance is recorded with the version, date, time and your IP address.

3Your account

• Give accurate details: name, mobile number and, where you have one, your RERA registration.
• One person, one account. You are responsible for everything done through your login. Don't share it.
• We may verify your identity and suspend accounts with false details.

4Where the content on PROPi comes from

• Members: listings and requirements posted on propi.in, the app, or sent to 98199 60000.
• The PROPi Community: posts in PROPi Community WhatsApp groups. Every PROPi group states in its description that posts there appear on propi.in.
• The wider market: property posts shared by property advisors in WhatsApp groups. These are shown without the poster's name or number; the number opens only when a subscribed member uses a connect on that post. Any poster can remove their posts by sending STOP to 98199 60000.
• Public records: for example MahaRERA project and registration data.

Content is shown largely as posted. PROPi does not verify it and is not responsible for it (see sections 6 and 11).

5What you allow us to do with what you post

You keep ownership of your content. You give PROPi a non-exclusive, royalty-free licence to host, store, format, display, search, match and share it on propi.in, the PROPi app and PROPi's WhatsApp services, with PROPi members, for as long as it is on PROPi. This includes:

• showing it to members, and letting members share its details — without your name or number — with others, using PROPi's forward-ready cards;
• letting developer and developer-sales members see which advisors are active in an area and connect with them;
• using it in anonymised, combined form for market intelligence and to improve matching.

When you delete a post or your account, the licence ends for that content, except for copies already in routine backups (overwritten in the normal cycle), anonymised combined statistics, and records the law requires us to keep. We do not sell personal data and we do not give out bulk contact lists.

6Your responsibilities when you post

By posting anything on PROPi or in a PROPi group, you confirm and promise that:

• the property, price, size, availability and other details are true and current;
• the phone number is your own working number, or one you are authorised to share;
• you have the owner's or developer's authority to offer the property, and you hold any registration the law requires (including under RERA);
• you will not post anything false, misleading, duplicated to game the feed, or belonging to someone else without permission.

Any statement, price, promise or representation in a post, or made by a member to another member or a client, is made by that person alone — not by PROPi. You are responsible for it, and you will cover PROPi for any claim, loss or cost that arises from your content or conduct (section 12).

7Connects and plans

• What a free account includes. Registering, posting listings (no limit) and up to 3 active requirements (on WhatsApp, the web or the app), your own listing card and advisor page, watching the live river, and seeing how many matches your listings and requirements have. A free account sees requirements in summary (configuration, area, rent or buy, date) and advisors by their initials.
• What PROPi Live adds (per person, per plan month): unlimited active requirements, 100 connects (120 on the 3, 6 and 12 month plans), advisors' full names, every requirement in full (budget, remarks and the advisor), your match records and alerts that name them, map search across all areas, every search filter (property, project, location, advisor, RERA), and following advisors and developers. For developer offices, PROPi Live is per sales person and its connects open brokers.
• Developer add-on. Added on top of PROPi Live, it opens developer projects with every sales-team contact of each, up to 25 projects per plan month. Developer and sales-team numbers are not part of the 100 connects.
• There are no free connects. Opening any contact number — a property advisor, a requirement poster, a developer or a sales team — needs a paid plan and uses one connect (or one add-on project). No connects are given for signing up, referrals or promotions. Posting listings stays free and unlimited on every plan; a free account keeps up to 3 active requirements at a time.
• When a plan ends, the account returns to the free view above. Your own listings and requirements are not affected.
• A connect opens one contact number on one post, listing, requirement, profile or card. One tap on "Get number" opens it and uses one connect at that moment, without a further prompt. Opening the same number again on the same item is free.
• Every connect is recorded — date, time (IST), where it was opened from, the item and the number — under My connects. That record is the account of your usage.
• A connect is for that one item. The same person on a different item is a new connect.
• Current plans, connect limits, top-ups and add-ons are on /pricing and are shown with GST at checkout before you pay. Plans do not renew automatically; we remind you before expiry.
• Plan months. Connects are counted per plan month, starting on the day your plan starts (for example 6 October to 6 November). Unused connects do not carry forward to the next month, and the plan ends on its end date.
• Wrong numbers. Numbers are supplied by the people who post them. PROPi does not control or verify them, and a wrong, switched-off or unanswered number is the poster's responsibility. A connect is used when the number opens, whatever the number turns out to be. Use Report on the connect: our office checks the source and removes posters or groups that repeatedly give wrong numbers.

8Payments and cancellation

Payments are taken through Razorpay in Indian Rupees, including GST. PROPi plans, connects, top-ups and add-ons are non-refundable once paid. You can stop renewing at any time, and your plan stays active until its end date. If you were charged twice, or charged and the plan did not switch on, we refund that extra or failed payment in full to the original payment method within 7 working days. Report it at propi.in/refund. See our Cancellation & payments policy.

9Listing freshness

Listings and requirements not refreshed for 15 days are marked inactive and leave search and matching. Refreshing is free.

10The PROPi WhatsApp assistant (98199 60000)

• Messages you send are read automatically, structured and, where they are listings or requirements, published under your account.
• Send STOP to stop messages from us and take your posts off the river; START to undo; JOIN to ask to join the PROPi Community.
• We message you only about your account, your posts, matches and PROPi services, and only within WhatsApp's rules.

11What you must not do

You must not post or share anything that:

• is false, misleading, or impersonates any person or business;
• belongs to someone else and you have no right to share (including photos, brochures and other people's contact details);
• is defamatory, obscene, harassing, hateful, or insulting on the basis of religion, caste, gender or community;
• is unlawful, promotes fraud, or breaks RERA or any other law;
• contains viruses or harmful code, or threatens the unity, security or public order of India.

You must not copy, scrape, bulk-download or resell PROPi data, use bots or automated access, or reverse-engineer the platform. We may remove content and suspend accounts that break these rules.

12Responsibility and limits

• PROPi provides the platform "as is". We do not guarantee leads, responses, deals, or the accuracy of any content or number.
• You will indemnify PROPi, its operator and staff against claims, losses and costs arising from your content, your breach of these Terms, your breach of law, or your dealings with other members or clients.
• PROPi is not liable for indirect or consequential loss or lost profits. Our total liability to you is limited to what you paid PROPi in the 3 months before the claim.
• Nothing here limits any liability that cannot be limited under Indian law.

13Suspension and closing accounts

We may suspend or close an account for breach of these Terms, fraud or misuse, or where the law requires, with immediate effect. You may close or delete your account yourself, at any time: in the PROPi app (Profile → Delete account) or on the web at propi.in/delete-account.

14Intellectual property

The PROPi name, logo, software, matching and design belong to the operator. Project and developer names are used only to identify them and belong to their owners.

16Changes to these Terms

When we make a material change we update the version and date above and ask you to accept the new version when you next log in. Your acceptance is recorded.

17Law and disputes

• These Terms are governed by the laws of India.
• First raise any dispute with the Grievance Officer (section 15).
• If it is not resolved within 30 days, it will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement of both parties or, failing agreement, as the Act provides. The seat is Mumbai and the language English.
• Subject to this, the courts at Mumbai have exclusive jurisdiction.

18General

If any part of these Terms is unenforceable, the rest continues. These Terms, the Privacy Policy, the Cancellation & payments policy and the Disclaimer are the whole agreement between you and PROPi about the platform.