Cancellation & Refund Policy

Cancel online, refund worked out from your usage

You can cancel a paid PROPi Live plan yourself, any time, at propi.in/refund (in the app: Subscription → Plan & billing → Cancel plan & refund). You see your own statement, agree to it and submit — there is nothing to call about.

Refund = plan price − usage − ₹100 cancellation fee. Usage = connects used × ₹10 + builders unlocked × ₹20. On 6- and 12-month plans usage is at least ₹1,000 (₹1,500 with the builder add-on) for every month started, so the long-plan discount applies only to plans kept to the end. GST and the online payment processing fee are never refunded. If usage already covers the plan price, there is nothing to refund.

Your plan stops the moment you submit. After approval the refund goes to your original payment method through Razorpay within 7–10 working days; plans paid by direct UPI are refunded by UPI or bank transfer. Connect top-ups and stand-alone add-ons are not refundable. Prices, with GST, are on /pricing and shown at checkout before you pay.

Price lock: renew the same plan length before it ends and you keep the price you paid, even if our prices go up.

Plans don't renew by themselves

We remind you before your plan ends. Nothing is charged again unless you choose to renew.

Wrong numbers

Contact numbers are given by the people who post them. PROPi does not control or verify them, so a connect is used when a number opens, whatever the number turns out to be, and it is not refunded. Tap Report on the connect in My connects: our office checks the source and removes posters or groups that repeatedly give wrong numbers. See our Disclaimer.

Double charges and failed activations

If you are charged twice, or your money is debited but the plan, top-up or add-on doesn't activate, WhatsApp 98199 60000 with the payment reference. We refund the extra or failed payment to the original payment method; banks usually take 5–7 working days.

Closing your account

You can close or delete your account yourself, at any time: in the PROPi app (Profile → Delete account) or on the web at propi.in/delete-account. Closing it does not refund a plan already paid for.