MahaRERA to Enforce Grievance Redressal Cells for Realty Projects

MahaRERA to Enforce Grievance Redressal Cells for Realty Projects

MahaRERA to Enforce Grievance Redressal Cells for Realty Projects

Despite the Maharashtra Real Estate Regulatory Authority (MahaRERA) directive for realty developers to establish complaint redressal cells for their projects, only 195 projects across the state have complied. In response, the regulator plans to take action against non-compliant developers. This directive, issued in August 2023, aims to address homebuyers' grievances effectively.

According to MahaRERA’s directive, each redressal cell must include at least one dedicated complaint redressal officer. Compliance with this requirement will be a key factor in the regulatory authority's upcoming project evaluations. "Establishing trust in the service sector is essential for business growth. The construction sector, traditionally viewed as a product sector, is now evolving into a service sector. A grievance redressal mechanism is crucial in this transition. MahaRERA has instructed the establishment of grievance redressal cells in every project to enhance sector credibility," said Ajoy Mehta, chairman of MahaRERA.

Typically, homebuyers interact with a project's sales and marketing team during the purchase or registration process. However, if issues arise later, buyers often struggle to find a specific mechanism to resolve these problems. This can lead to delays and misunderstandings even after project completion. Establishing dedicated grievance redressal cells will ensure timely and reliable information, helping to keep issues under control.

MahaRERA emphasized that details of the redressal cells, including officer names and contact information, should be prominently displayed at the project site and on the developer’s website. This initiative aims to foster better communication, timely resolution of complaints, and overall trust in the real estate sector.
About the author
Sandeep Sadh

About Sandeep Sadh

Sandeep Sadh has been in the real estate business since 1993 in Mumbai. He has expertise in Buying, Selling, Leasing properties in Mumbai and a deep understanding of legal and tax related matters due to his experience.


Over the years, he has experienced the City's growth. He has been a columnist in the Times of India with numerous articles, which bring about a clear picture of the real estate market in Mumbai. He is a regular on NDTV, CNBC, ET Now Real Estate and Zee News, giving his experienced quotes as and when required.

Sandeep Sadh has used information and technology since the year 1998 and now what people call it Prop Tech to cater to the needs of Home Buyer, Seller, Investor and Corporates, HNI and NRI looking to Buy/Sell or Lease their properties in the Mumbai Property Market.

Sandeep has a holistic experience of real estate be it Leasing an Apartment for your CEO in the most upmarket buildings, to enter into a long lease for your office in Mumbai in prime buildings or an Investment in good projects with a detailed analysis keeping in mind the Demand and Supply and other micro factors of the project/property.

Sandeep Sadh has developed a few websites like,, which augment the real estate consulting business.

Right from Investments in Primary Markets to Selling, leasing and specializing for NRI’s all over the world. He is an expert in NRI Home Buying and Selling and has a good understanding of the Income Tax laws pertaining to Selling a Property and Repatriating funds overseas or reinvesting based on Capital Gains etc.


  • Residential Leasing
  • Commercial Leasing
  • Residential Home Buying
  • Commercial Property Buying
  • Investment Properties with complete Property Management as your Real Estate Family office

While transacting in the above segments, he has complete experience and deep understanding of the paper work, his areas of expertise are :

  1. Drafting of the Leave and License Agreements
  2. MOU for Buying/Selling Properties
  3. Drafting Agreement for Sale
  4. Gift Deeds
  5. Computing of Capital Gains with current ready reckoner values
  6. Drafting of Supporting Power of Attorney.

As an add on Service, Sandeep Sadh has tied up with various Professionals like Lawyers and Chartered Accountants who add value in transacting and specially services for Non Resident Indians.

Application to Income Tax for Lower Tax Deduction Certificate – Through a qualified CA and keeping a grip on the traction so that the remittance back to Non Resident Indians after Selling the property is seamlessly transferred.

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